Stop making your team guess what you mean

Stop making your team guess what you mean

Are you providing your leaders and team with enough context to interpret your questions and directions? Joanna had just stepped into a senior leadership role with a clear mandate: increase customer focus. But something wasn’t landing. When she asked questions of her...
The surprising challenge of asking real questions

The surprising challenge of asking real questions

You’d think it would be easy… I give a group of experienced leaders a real-world scenario and ask them to create as many open questions as they can to expand the conversation and surface new perspectives. But it’s not easy at all! In fact, this activity in my Leaders...
My Five Christmas Gifts of Less

My Five Christmas Gifts of Less

Each December I sit down with a cup of Christmas Tea*, reflect on the conversations I’ve had with leaders throughout the year, and ask myself ‘What do leaders truly need this Festive Season?’ This year, the answer is unmistakably clear. You don’t need more. You need...